We understand how frustrating it can be when you can’t reach customer service by phone. That’s why we make it a priority to be easily accessible. If you have any questions or concerns, feel free to contact us—our dedicated team is here to help and ensure you have a great experience.

You can reach us at (323) 804-4602

Thank you for choosing us. We appreciate your business and look forward to serving you!

We’ve made it simple!
Visit our Performers page to browse artists in your area—each profile includes photos, vocal clips, and an up-to-date calendar showing their availability for easy online booking. Or, explore the Characters tab to see all the fun and unique options available near your location.

Select your performer and character, then book instantly using our easy online system. You can also contact any performer directly through the inquiry box on their page, or reach out to our customer service line if you have additional questions.

We recommend booking at least 48 hours in advance to ensure the best performer for your event. Performer calendars are visible on each profile, so you can easily see availability and book directly through our online system.

Need a last-minute surprise? Same-day bookings are available! A $50 rush fee applies to performances booked within 24 hours.

To help our performers travel safely from one performance to another, we prefer to schedule them with a one-hour arrival window. During this time, your performer will arrive and check in with you via text or call. They will also be happy to receive any guidance to the performance area.

If you require a specific arrival time for your event, please speak with your performer in advance to see if they are able to accommodate your request.

Our performers are trained to choose the perfect songs for any occasion, so you can trust that we’ll deliver a performance that fits the moment beautifully.

If you have a special song in mind, we’re happy to accommodate custom requests for a $50 fee. To ensure your performer has enough time to prepare, please discuss your request before booking. We require at least 48 hours’ notice for any custom song so the performer has time to learn and rehearse it properly.

Personal touches like these are what make our Singing Telegrams truly unforgettable.

Tipping isn’t required, but it’s a great way to show appreciation for your performer’s talent and effort.

Since most telegrams are surprises, we recommend tipping in advance when possible. This lets the performer focus fully on creating a memorable experience—without the distraction of handling tips during the event.

Thank you for considering a tip to recognize their hard work!

When you book a performer, their time is reserved exclusively for your event. To respect their commitment, we have a cancellation policy in place.

• Cancellations after booking will incur a $50 cancellation fee.

• Cancellations within 72 hours of the event are non-refundable.

Same-Day:  (Important Disclosure) Same-day bookings and cancellations are immediately non-refundable.  These performances require preparation and coordination and therefore cannot be refunded or rescheduled on the day of the event. This protects our performers’ time and ensures fairness for everyone.

If possible, we encourage rescheduling instead of canceling. It’s often the better option for everyone involved. Please refer to our Rescheduling Policy for details on how to make changes and any associated fees.

We appreciate your understanding and your support of our performers’ time, professionalism, and dedication.

When you book a performer, their time is reserved just for you. We understand that plans can change, and we do our best to be flexible.

You may reschedule at no charge if it’s more than 72 hours before your event. We’ll work with your performer to find a new time that fits everyone’s schedule.

For changes made 2-3 days prior to the event, a $50 rescheduling fee applies. The new date must be within seven days of the original performance. 
If your original performer is unavailable or you need to reschedule beyond the seven-day window, a new booking is required.

Same-day adjustments: • Same-day performances cannot be rescheduled. If you cannot proceed on the day of your booking, the order is considered fulfilled and no refund is issued. If you need a new date or time a new booking is required. 

If you request a same-day time or location adjustment, we will do our best to accommodate. Fees may apply: – $50 same-day time adjustment fee – $25–$50 location change fee, depending on distance.

Thank you for respecting our performers’ time and commitment to making your event special.

While rare, unexpected situations like illness or emergencies can arise. If your booked performer becomes unavailable, we’ve got you covered.

We’ll promptly arrange a suitable replacement—ideally in the same character role. If that’s not possible, we’ll offer alternative character options to ensure your event stays on track.

As a gesture of goodwill, we’ll provide a $25 refund for the inconvenience.
If we’re unable to find a replacement, you’ll receive a full refund.

Your peace of mind matters to us, and we’ll do everything we can to ensure your event is seamless and memorable.

Travel fees vary based on the performer and your location. Each performer sets their own travel range and rates, so fees depend on the distance between their home base and your event location.

To view specific travel costs, select your performer and character—any applicable travel fees will be shown at checkout.

For bookings over 60 miles away, please contact the performer directly through our messaging system to confirm availability and agree on a fair rate. We aim to make the process simple and transparent so you know exactly what to expect.

At Surprise Singing Telegrams, our mission is to spread joy, celebration, and positivity. That’s why we don’t offer “I’m Sorry” or anonymous telegrams. Every performance is designed to uplift the recipient and create a memorable, heartwarming experience for everyone involved.

Yes! The performer you’re communicating with is the one who will appear at your event.

Our team is made up of carefully auditioned talent, each showcased with videos, photos, and character specialties so you know exactly what to expect. We’re committed to delivering a top-tier entertainment experience you can trust.

When placing your order, you’ll be able to list a direct contact person who will be available to greet the performer before their entrance. If the performance is at a workplace or restaurant, please call ahead to get permission from the venue.

If the recipient will be home alone, let them know a “special delivery” is on the way so they don’t leave or feel alarmed by an unexpected visitor. This ensures everyone’s safety and a smooth experience.

Please note: If the recipient is not present when the performer arrives, we cannot offer refunds or reschedule the performance. Thanks for helping us make your surprise a success!

Yes! We offer fun add-ons like flowers, balloons, chocolates, and more to make your surprise even more special. Each character will have a list of available add-on options on the checkout page, so you can easily choose what you’d like to include.

If your add-on requires a special pickup, please discuss it with your performer before booking to ensure it can be arranged. Clear communication helps us deliver a seamless and unforgettable experience.

When you book a singing telegram with us, you’ll choose a 1-hour arrival window for your surprise. Your performer will arrive sometime within that hour, depending on traffic and other nearby deliveries.

If your surprise needs to happen at an exact time, you must contact your performer before booking to confirm availability for a precise arrival. Performers can’t guarantee sharp timing unless it’s coordinated in advance.

Once your performer arrives, they’ll wait up to 30 minutes if the recipient isn’t ready yet—plenty of time to pull off the perfect moment. But if the recipient doesn’t appear within that window, the performance will be marked as complete and no refund or reschedule will be issued.

Need a little more time? You can request a Standby Extension (up to 30 more minutes for a $50 fee), but this must be approved in advance and paid directly to your performer.

For all the fine print, please see our Terms and Conditions